Book on our official website and enjoy these benefits:

Exclusive discount and access to our best deals

Additional discount after your first stay. We reward your loyalty!

Free late check-out (subject to availability)

Welcome cocktail

Welcome gift in the room on the day of arrival (bottle of sparkling wine, minimum stay of 3 nights)

Free safe

Daily water in your room

15% off at the pool bar

Best price guaranteed

hmplayadelcarmen.com guarantees you will not find our hotel at a cheaper price on any other website.

If you find a price cheaper than the lowest price on hmplayadelcarmen.com, within the 24 hours after you book your reservation through hmplayadelcarmen.com, after verifying your claim, HM Playa del Carmen will discount the difference after your stay in the hotel.

To use the best price guarantee, follow these simple steps and fill in the following form:

1

Reserve a room at HM Playa del Carmen through hmplayadelcarmen.com.

2

Within the following 24 hours, find a different website with the option to reserve the same type of room for the same price and during the same dates at our hotel.

3

Fill in our form.

See form
4

After verifying that the cheaper price is indeed available and can be reserved through another website, at the end of your stay at our hotel we will discount the difference.

Best price guaranteed

Please fill in the following form. All required information is necessary for processing your request.

Booking details




Conditions offered on other website



Vuelo + Hotel

Mejor precio garantizado


HM Playa del Carmen

Legal notice and conditions of use of the website

Legal notice and conditions of use of the website

Access to the website www.hmhotels.net confers the status of USER and implies full and unreserved acceptance, based on such access and / or use, of this legal notice and privacy policy (in its latest version) without prejudice to the General Conditions of Contract, compliance with which, where appropriate, is compulsory. Therefore, we advise you to read these documents before using the functions offered by this website, as well as each time you access it, as we reserve the right to change, modify, add or remove any part of these conditions at any time.

Merely accessing this Website does not in any case suppose the existence of a commercial relationship between the user and the Website.

I. OWNER OF THE WEBSITE AND PARTIES RESPONSIBLE FOR THE PROCESSING OF YOUR DATA

For the purposes of the provisions of Article 10 of Law 34 / 2002 of July 11, on Information Society Services and Electronic Commerce, the following information on the ownership of this website is provided:

  • Owner of the Website: Horrach Moyà Hotels, S.L.
  • Registered office: Avenida Jaume III, 26 – Entresuelo 2, 7012 – Palma De Mallorca (Balearic Islands).
  • Tax ID number B57088510

Owner of the Website: Horrach Moyà Hotels, S.L.

Registered office: Avenida Jaume III, 26 – Entresuelo 2, 7012 – Palma De Mallorca (Balearic Islands).

Tax ID number B57088510

In addition to the registered office, the following channels are available to users to address any requests, queries or complaints:

privacidad@hmhotels.net

II. CONDITIONS OF USE

1. Introduction. On this website, Horrach Moyà Hotels, S.L. offers information about the services of the hotels of the THB Group. Users can also formalise bookings at the hotels shown through this website. In that case, the reservation will be processed directly by the operator of the hotel at which you book. By accessing and using this website, you agree to be bound by the conditions set out below, so it is recommended that you read this section carefully before beginning your browsing.

2. Obligations of Users. Users undertake to use this Website lawfully, in accordance with the provisions of these conditions, and in such a way as not to prejudice the rights or interests of Horrach Moyà Hotels, S.L. or any third parties. By way of example (without limitation or exclusion), the User also undertakes:

  • To refrain from any activities that may be illegal or contrary to public order or accepted principles of good faith;
  • To refrain from accessing, modifying, manipulating or using accounts belonging to other Users;
  • To refrain from using the data published on the Website to send unsolicited communications (spam).
  • To refrain from adding or disseminating false, misleading, ambiguous or inaccurate information or content on the website in such a way as to mislead the recipients of the information, or disseminating content of a nature that is racist, xenophobic or pornographic, or that advocates terrorism or attacks on human rights or the rights of minors;
  • To refrain from any actions that entail or imply a violation of the intellectual property rights of Horrach Moyà Hotels, S.L., or of any third party;
  • To refrain from damaging the hardware and IT systems of Horrach Moyà Hotels, S.L., its suppliers or of any third party;
  • To refrain from introducing or spreading viruses within the computer network, or using any other hardware or IT systems that are likely to cause the aforementioned damage.
  • To refrain from deleting, altering, bypassing or manipulating any protection device or security system installed on the pages of this website.

3. Exclusion of liability. This Website is provided “as is” and is used at the User’s own risk, so neither Horrach Moyà Hotels, S.L., nor its administrators, workers, suppliers or collaborators shall be liable for damages of any nature, direct or otherwise, arising from the use of the website, with Horrach Moyà Hotels, S.L., to the full extent provided by law, expressly excluding any guarantees, whether express or implied.

Horrach Moyà Hotels, S.L. does not guarantee the availability and accessibility of the Website, although it will make all reasonable efforts in this regard. Occasionally, interruptions may occur for the time necessary to carry out appropriate maintenance operations.

Horrach Moyà Hotels, S.L. shall not be held liable for any damage arising from interference, interruptions, computer viruses, telephone breakdowns or disconnections due to causes beyond the control of Horrach Moyà Hotels, S.L.; for delays or blockages in the use of this electronic system caused by deficiencies or overloads in the data processing centre, telephone lines, the Internet system or other electrical systems; nor for any other alteration that may occur in the Users’ Software or Hardware. Nor does it guarantee the absence of viruses, malware, trojans or other elements that may affect computer systems, documents or files belonging to User, and shall be exempt from any liability for any damages caused to the user for such reasons. Similarly, Horrach Moyà Hotels, S.L. shall not be liable for damages caused by third parties through unlawful interference beyond its control.

Nor shall it be liable for damages caused by the use or misuse of the contents of the Website, nor for the consequences that may derive from errors, defects or omissions in any content that may appear on this Website which has been provided by the Users themselves or by other third parties. Horrach Moyà Hotels, S.L. assumes no obligation or liability whatsoever with regard to those services which it does not provide directly.

4. External links. Under no circumstances will Horrach Moyà Hotels, S.L. assume any responsibility for the contents of links belonging to a third party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, veracity, validity and legality of any material or information contained in any of these hyperlinks or other Internet sites. Likewise, the inclusion of any such external connections will not imply any type of association, merger or participation with the linked entities.

5. Processing of personal data. Users consent to the processing of their personal data to the extent and under the terms indicated in our privacy policy, which is available on the home page of the Website, with that policy also being incorporated into these conditions for reference purposes. In this policy, users will find information on how to exercise their rights of access, deletion, limitation and rectification of their personal information, as well as opposition to its processing and portability.

6. Intellectual property and copyrights. Without prejudice to any content provided by the Users themselves or over which third parties hold intellectual property rights, the intellectual property rights of the Website, the domain name, its source code, design and navigation structure and elements contained therein (by way of example, images, sound, audio, video, software or texts; trademarks or logos, colour combinations, structure and design, etc.) are the property of Horrach Moyà Hotels, S.L. who is responsible for the exclusive exercise of the rights to exploit them in any form, and especially the rights of reproduction, distribution, public communication and transformation, in accordance with the provisions of the current Law on Intellectual Property. Any reproduction, distribution or public communication of all or part of the contents of this website in any medium and by any technical means without the authorisation of Horrach Moyà Hotels, S.L. or, where applicable, of third parties who hold the intellectual property or authorship rights over the affected contents, is expressly prohibited. Notwithstanding the foregoing, the user of the website may view any elements of this website and print, copy and store them on a computer hard drive or any other physical substrate provided it is solely and exclusively for his or her personal and private use. Any entities or persons who, with the prior authorisation of the owner of this website, intend to establish a link with it, must guarantee that it only allows access to this website or service and does not reproduce its contents and services.

7. Nullity of clauses. In the event that any clause of these conditions of use should be declared null and void, it shall only affect said provision or that part which has been so declared, with the conditions remaining in all other respects, and any such provision (or the part of the same affected) shall be deemed not to have been put in place.

8. Acceptance. Accessing and using the Website necessarily implies that each and every one of these conditions of use are expressly accepted by you.

9. Applicable law and jurisdiction. Without prejudice to the consumer rights recognised under Spanish Royal Legislative Decree 1/2007, of 16 November, this website will be governed by Spanish law (to the exclusion of its conflict of law rules) and any dispute that may arise from its use or the services linked to it will be subject to the jurisdiction and competence of the Courts and Tribunals of Palma de Mallorca, with users expressly waiving any other jurisdiction that may apply to them.

The European Commission provides an online dispute resolution platform for consumers, which can be accessed by consumers via the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage