Book on our official website and enjoy these benefits:

Exclusive discount and access to our best deals

Additional discount after your first stay. We reward your loyalty!

Free late check-out (subject to availability)

Welcome cocktail

Welcome gift in the room on the day of arrival (bottle of sparkling wine, minimum stay of 3 nights)

Free safe

Daily water in your room

15% off at the pool bar

Best price guaranteed guarantees you will not find our hotel at a cheaper price on any other website.

If you find a price cheaper than the lowest price on, within the 24 hours after you book your reservation through, after verifying your claim, HM Playa del Carmen will discount the difference after your stay in the hotel.

To use the best price guarantee, follow these simple steps and fill in the following form:


Reserve a room at HM Playa del Carmen through


Within the following 24 hours, find a different website with the option to reserve the same type of room for the same price and during the same dates at our hotel.


Fill in our form.

See form

After verifying that the cheaper price is indeed available and can be reserved through another website, at the end of your stay at our hotel we will discount the difference.

Best price guaranteed

Please fill in the following form. All required information is necessary for processing your request.

Booking details

Conditions offered on other website

Vuelo + Hotel

Mejor precio garantizado

HM Playa del Carmen

General booking conditions

General booking conditions


The purpose of this document is to provide information about the general conditions applicable to the processing of bookings through the website (hereinafter “the Website”).

On the Website you will find information about the availability of rooms, rates and services offered by the hotels of the HM HOTELS chain. The bookings processed through the Website are formalised directly between the user and the operating company of the hotel chosen by the former, namely Horrach Moyà Hotels, S.L. (HM HOTELS) in its capacity as administrator of the on-line booking centre, with no relation to the legal relationship established between the two as a result of this process. The list of hotels and operating companies is available in the website’s privacy policy .

The processing of bookings implies full and unconditional acceptance of the legal notice, privacy policy and these general conditions (in their latest version). For this reason, we advise you to read these conditions before making your booking each time you access our website, as the website reserves the right to change, modify, add or remove any part of these conditions at any time.


These general conditions are subject to the provisions of Law 7/1998, of 13 April on General Contracting Conditions, Spanish Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, as well as all applicable tourism regulations and, collaterally, the Civil Code and the Commercial Code.


The formalisation of bookings through the Website is subject to the following clauses:

1. Declarations: The user declares:

That he or she is of legal age and has the full capacity to formalise the booking, declaring also that he or she understands all the conditions that are on the Website.

That the data provided when formalising the booking are true, complete and concise.

That he or she confirms the requested booking, especially the dates indicated, the number of rooms and people, and the type of accommodation and regimen chosen.

2. Access to the Website

Access to this website is the responsibility of the user.

3. Contracting of products and services through the Website:

3.1. The booking includes the detailed services according to the booking conditions stipulated in the page from which the booking is requested or formalised.

3.2. Accommodation providers, each within the scope of their respective obligations, will be responsible to the user for compliance with the obligations arising from current regulations and the terms and conditions of sale of each of the products and services contracted. The user accepts that Horrach Moyà Hotels, S.L does not assume any obligation or responsibility with regard to those services which it does not provide directly, in particular with regard to any untrue, incomplete, outdated or inaccurate data or information on offers, products or services, prices, characteristics and any other relevant data and information about products and services offered through the Website by accommodation providers.

3.3. These general conditions must be accepted by you before formalising the booking. The contract can be legitimately formalised in any of the languages available on the Website.

4. The process of booking on the Website involves 4 steps:

  • Availability: Search for dates, number of people and rooms.
  • Choice of regimen and type of room, rate
  • Summary of the booking, collection of customer data and, where appropriate, payment via virtual POS.
  • Booking confirmation
  • Once the booking has been made, the emails and logs generated by the operation will be archived. The client will receive the details of the booking by e-mail, together with a number that will identify it (the locator).

5. Price and payment:

5.1. The conditions, price and payment of the planned stay are those expressly determined in the tariff conditions included in the page on which you make the booking.

5.2. Promotions and offers will only be valid for as long as they remain accessible to the recipients of the service.

5.3. The prices indicated on the Website are retail prices, VAT included. The transaction will be carried out in EUROS, whatever the origin of the customer.

5.4. If you find a lower price on any other website, we will match it. Our best price guarantee will apply if the offer meets the following conditions:

  • Same dates of stay
  • Same type of rate
  • In addition, you must provide us with the following information:
  • A link or screenshot showing the above conditions.
  • Please note that the price and conditions offered on our website may change at any time, even if you request the same dates.

6. Cancellations/modifications of bookings and no-shows:

  • 6.1 Depending on the applicable conditions, according to the tariff selected by the customer.
  • 6.2. All applicable charges will be made to the bank card you provided at the time of your booking. You expressly consent to the performance of such charges to address possible penalties for cancellations or non-applicable slots.

7. Notifications

All notifications, requests and other communications made by the parties in relation to these general conditions must be made via email or through the contact form available on the website.

8. Nullity of clauses

If one or more of the clauses included in these general conditions should be declared totally or partially null and void or ineffective, it shall only affect said provision or that part which has been so declared, and the general conditions shall subsist with regard to everything else, with such provision (or the part of the same affected) being considered as not having been put in place.

9. Acceptance

The solicitation and formalisation of the booking necessarily implies that you expressly accept each and every one of the present general conditions, considered as an integral part of the booking and completed under the conditions of the tariff and the specific applicable legislation.

10. Applicable law and competent jurisdiction

This contract shall be governed by Spanish law, and to resolve any controversy that may arise with respect to its validity, execution, compliance or resolution, in whole or in part, the parties, expressly waiving any other jurisdiction that may apply to them, shall expressly submit to the jurisdiction of the Courts and Tribunals of Palma de Mallorca (Spain).